Terms & Conditions

1. Product Characteristics

 

All terracotta and stoneware products are handmade. Due to natural contraction during the firing process, please expect a 10–15% variation in dimensions.As our products are handcrafted, slight variations in color, texture, grain, or finish from the images shown are natural and should not be considered defects.Wood is a living material that continues to expand and contract depending on humidity and temperature. This may result in minor cracks or movement, which are inherent characteristics and not considered manufacturing defects.Furniture pieces exposed to outdoor conditions are subject to weather-induced wear and tear. We recommend using protective covers or storing furniture in a dry, shaded area when not in use.

 

2. Dimensions and Customization

 

The dimensions stated in the Proforma Invoice (PI) will be considered final.Any changes to dimensions, finishes, or specifications after confirmation will result in a revision of the quoted price.If a product is finalized without confirmed dimensions, pricing will be based on standard industry dimensions.

 

3. Order Communication and Documentation

 

All communication via email, WhatsApp, or SMS will be considered official documentation.For project-based or multi-item orders, a dedicated WhatsApp group will be created for ease of coordination. All relevant discussions and approvals should take place in this group.Any verbal or telephonic discussions must be followed by a written message in the official group to ensure documentation and clarity.Once the material is delivered, responsibility for its safety rests with the client.

 

4. Shipping, Storage, and Delivery

 

We ship products once they are ready.In case the client requests holding or storage of ready goods, additional charges will apply.Interstate transportation of goods will be accompanied by a valid E-way Bill as per applicable regulations.Upon receipt of material, please inspect the products immediately. Any defects or damages must be reported on the same day of delivery.

 

5. Order Modification and Payments

 

Any addition of items to an existing order will require a separate invoice, and payment must be cleared prior to dispatch.Prices are subject to change if there are alterations in specifications or quantities after order confirmation.

 

6. Legal Jurisdiction

 

All transactions and disputes are subject to Mumbai jurisdiction only.